The following is information that is for Exchange student rooms only.


You need to pick up an envelope at the reception which contains important information regarding your move out. Use the envelope to deliver your room key.

Leave the mailbox key hanging on the hook located in your room. Put your room key in the envelope provided by the reception and place it in our mailbox located outside the office, make sure you lock your room.

How do I get my deposit back? 

Go to My Page and make sure all information is up to date. For countries outside of Europe you will need to come down to the reception to fill in detailed bank information. For European transfers you need to fill in IBAN and SWIFT on “My page”.

What is expected from you

Moving and washing out is time consuming. How extensive it is depends on how well it is cleaned daily.

The whole apartment must be cleaned thoroughly including in common areas, balcony and storage rooms, Even if your roommate is staying or moving out later.

All of the stains and dirt should be removed and you must clean places that you do not normally clean during regular cleaning. The bathroom and kitchen must be cleaned thoroughly.

Injuries and defects must also be registered well in advance of inspection. So it can be remedied in the tenant's rental period. If this is registered too late, it can incur a rental income loss that the tenant will  be responsible for.

Tips before you start

Start with the tiles in the bathroom and kitchen well before the handover. Many find that they have to spend several rounds on this. It may be smart to take a thorough cleaning a few weeks before handing over. Remember to use the right products for different areas.


  • Leave the mailbox key hanging on the hook in your apartment.
  • The apartment must be completely emptied and cleaned before handover.
  • If you rent a parking space, this must be handed over at the same time. The booth must be emptied and swept
  • Please remove your name label from your mail box.
  • Outlets after using a washing machine must be sealed with a sealer

Parking cards

are issued upon relocation during our opening hours, please contact the reception in good time before you need the parking card.  It is given up to 2-3 hours at a time.



  • All appliances are cleaned (inside and out)
  • Wash the air vent over the stove and replace the filter. (new filters are available at the reception)
  • Defrost the freezer, clean the refrigerator and freezer (a blow dryer can be loaned from the reception for quick defrosting)
  • Wash kitchen cabinets (inside and out)
  • remember to pull out the refrigerator and wash behind it
  • Wash the back splash over the cabinets


  • Clean the vent
  • Clean and empty the drain
  • Wash the tiles thoroughly on the floor
  • Wash the shower walls including the fixture and and hand rod
  • Wash the sink, toilet and glass shelf

General cleaning in all rooms

  • Wipe all moldings, sockets and switches
  • Wipe dust off all fixtures and furniture
  • Wash windows: inside / outside and including the sill.
  • All floors and walls must be cleaned
  • Curtains are washed and hanging nicely
  • Wash mirrors
  • Pull forward and wash behind all loose furniture
  • Other things that need to be checked
  • All light bulbs / tubes must work
  • Everything on the inventory list at is present
  • Check the smoke alarm. Replace battery if necessary (extra batteries available at the reception)

Are you experiencing problems with the cleaning?

You will find information  at the reception if you have questions about how things are done.




Frequently Asked Questions

My roommate is moving out after me, do I need to clean carefully? Yes, you have to hand over the apartment completely cleaned even though your roommate moves out later.  

What damages do I have to report? You should report everything that doesn't work as it should. Like for instance broken light switches, thermostat to the heating cable etc. Also damages like broken mirrors, holes in the wall, marks on the floor. brocken shelves. You will not be responsible for damages that were not reported when you moved in.

If I move out before the contract ends, do I have to pay rent from that date? Yes, the rent follows your contract regardless of when you choose to hand over the apartment. However the cost for electricity will stop the date you hand over the apartment.



Any questions? Send us an inquiry! Contact us