FAQ

Lost room key?
Lost rom key?
Svar:

Have you been unlucky to lose your room key? You can call the security for immediate assistance at +47 22 20 70 00. This service will cost 300 NOK.

Lost mail key?
Have you lost your mail key?
Svar:

If you have been unlycky to lose your mail key, please contact us through our contact form. You find it under "Contact us". Further, we can arrange a post key pick up. New post key cost NOK 200.

Lost laundry card?
Lost laundry card?
Svar:

If you have lost your laundry card, you can report this trough our contact form. We wil then put your new laundry key in your mailbox. New laundry card costs NOK 100.

How do I add money to my laundry card?
How do I add money to my laundry card?
Svar:

Filling your laundry card is done on an external web page where you can check your account details and balance. The number on the laundry card works as the username and password for login

Noise?
Noise?
Svar:

If you know where noise coming from, we encourage you to contact on your own to say that the noise level is disturbing. You can contact security on + 47 22 20 70 00 if it does not improve. This is a free service.

Can I send my package to the reception?
Can I send my package to the reception?
Svar:

Bsn don`t accept parcels, you will have to ask the delivery company. We recommend the post service as they have an office close to BI otherwise you will have to be present to meet the driver. The adress is Kristoffer Aamots Gate 5, 0484

How do I report a maintenance issue?
How do I report a maintenance issue?
Svar:

Log in to "My Page". Once you're logged in, touch the tab at the top left side. Then tap maintenance. Here you will see a "+" sign in the top right that you press and report the damage.

Where do I throw stuff?
Where do I throw stuff?
Svar:

Garbage bags and paper is to be disposed in the pipes outside. If the bag does not fit, you can use the garbage room located behind the B-block. The room is on the ground floor and opens with your room key.
Container for glass and metal is found behind Bunnpris.
The largest objects must be taken to Haraldrud recycling station (link for more information

What do i do when my internett doesn't work?
What do I do when my internett doesn't work?
Svar:

Are you unsure whether the line works properly? Contact Lynet support and they will check your line. Make sure to enter a room number at BSN.

How do i turn the heater on/off?
How do i turn the heater on/off?
Svar:

At the bottom of the right side of the oven you will find a square on / off button that you press. The wheel on the top only controls the temperature.

How do I open my window?
How do I open my window?
Svar:

The window has a child safety lock placed on the right side of the frame. It is a black metal rectangle that moves up and down. To open this, open the window until you see the child lock. Press up the child lock and the window will be able to extend further. Sometimes while closing you need to press up the child lock.

Do I need my own soap for the laundry?
Do I need my own soap for the laundry?
Svar:

There is no need for soap or fabric softener. The machines automatically with the right amount of soap and softener with each load. It is therefore not necessary to use your own soap

 

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